Frequently Asked Questions

Q: When can I confirm my hotel room?

A: Members received an e-mail in May to announce housing is open. AES encourages everyone to book hotel rooms through the official Housing Bureau, Experient, Inc., making use of the discounted hotels that have been arranged for you. Confirming your room using a preferred hotel allows AES to maintain consistent and competitive registration rates, exhibit space and other service fees from year to year.

Q: How do I confirm a hotel room?

A: There are three ways to confirm your hotel room. Please see the details at the top of this page.

Q: Will I receive a hotel acknowledgement?

A: Yes. A detailed confirmation will be automatically emailed to you for online reservations. All other confirmations (mail, fax or phone) will be sent within 72 hours of receipt (Monday - Friday). Please review the confirmation carefully and contact the housing bureau immediately if you have any questions.

Q: Will I receive an acknowledgement email when my reservation is waitlisted?

A: No. The housing bureau monitors waitlisted reservations on a daily basis and does not send a hotel acknowledgement until all nights have been confirmed. If you do not receive a confirmed acknowledgement within 3-5 business days, please contact the Housing Customer Service Team at Experient, Inc.

Q: Which hotel will be used for the AES Headquarters this year?

A: The Sheraton Seattle Hotel, located across the street from the Washington State Convention Center, is this year’s headquarter hotel.

Q: What should I do if I’d like to arrive early or extend my stay?

A: The official AES Housing Bureau, Experient, Inc., continually works with hotels to obtain additional rooms as needed. If your dates can’t be confirmed online please contact Experient, Inc. to submit your request. If Experient, Inc., can’t confirm a room immediately they may offer another AES hotel or place you on a wait list for the AES hotel of your choice. Waitlisted nights will be cleared by the housing bureau or you will be contacted within 3-5 business days to determine status. Please note you will not receive acknowledgement of your reservation until they are able to process your entire date span, including the waitlisted nights.

E-mail: aes@experient-inc.com 
Phone: 800.974.9769 (US & Canada) or 847.996.5892 (International)
Hours: Monday – Friday, 9:00 a.m. – 5:00 p.m. (Central Time)

Q: How do I make changes to my reservation?

A: Changes to existing reservations can be made online or the AES Housing Bureau until Monday, November 24, based on availability. After Monday, November 24, please contact your hotel directly.

Q: Does the hotel room availability change?

A: Yes! Hotel room inventory is live over the Internet and changes dynamically as reservations are accepted. However, certain categories of rooms, most notably suites, are not available over the Internet. If you have any questions regarding hotel availability please call 1.847.282.2529.

Q: What types of payment do you accept?

A: We accept Visa, Master Card, American Express and Discover cards.

Q: How will you protect my credit card information over the Internet?

A: Our online reservation system uses SSL, the industry standard encryption technology. This ensures that your personal information, including your credit card number, cannot be read as it travels over the Internet.